{"id":10991,"date":"2025-05-13T13:58:03","date_gmt":"2025-05-13T13:58:03","guid":{"rendered":"https:\/\/mugovape.com\/?page_id=10991"},"modified":"2025-05-13T14:07:53","modified_gmt":"2025-05-13T14:07:53","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/mugovape.com\/es\/refund-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10991\" class=\"elementor elementor-10991\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f00fa49 e-flex e-con-boxed e-con e-parent\" data-id=\"f00fa49\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e2c4b1e e-con-full e-flex e-con e-child\" data-id=\"e2c4b1e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5eeee0b wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"5eeee0b\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Pol\u00edtica de devoluciones<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-564549d elementor-widget elementor-widget-wd_text_block\" data-id=\"564549d\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Tenemos una pol\u00edtica de devoluciones de 7 d\u00edas, lo que significa que tiene 7 d\u00edas despu\u00e9s de recibir su art\u00edculo para solicitar una devoluci\u00f3n.<br \/><br \/>Para poder realizar una devoluci\u00f3n, el art\u00edculo debe estar en las mismas condiciones en que lo recibiste, sin usar, con las etiquetas y en su embalaje original. Tambi\u00e9n necesitar\u00e1s el recibo o la prueba de compra.<br \/><br \/>Para iniciar una devoluci\u00f3n, puede ponerse en contacto con nosotros en<strong>\u00a0<\/strong><u><strong>support@mugovape.com<\/strong><\/u>.\u00a0<br \/><br \/>Si se acepta su devoluci\u00f3n, le enviaremos una etiqueta de devoluci\u00f3n, as\u00ed como instrucciones sobre c\u00f3mo y d\u00f3nde enviar su paquete. No se aceptar\u00e1n los art\u00edculos que se nos env\u00eden sin haber solicitado previamente la devoluci\u00f3n.<br \/><br \/>Siempre puede ponerse en contacto con nosotros para cualquier consulta sobre devoluciones en\u00a0<strong><u>support@mugovape.com<\/u><\/strong>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a87f98 e-con-full e-flex e-con e-child\" data-id=\"4a87f98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41387da elementor-widget elementor-widget-wd_text_block\" data-id=\"41387da\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left color-title\">\n\t\t\t\n\t\t\t<p><span class=\"wd-primary-color\" style=\"color: #2e6bc6;\">1.<\/span> Da\u00f1os y perjuicios<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13b1cc3 elementor-widget elementor-widget-wd_text_block\" data-id=\"13b1cc3\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Por favor, inspeccione su pedido al recibirlo y p\u00f3ngase en contacto con nosotros inmediatamente si el art\u00edculo est\u00e1 defectuoso, da\u00f1ado o si recibe un art\u00edculo equivocado, para que podamos evaluar el problema y solucionarlo.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a6cf82 e-con-full e-flex e-con e-child\" data-id=\"0a6cf82\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b2fa5c elementor-widget elementor-widget-wd_text_block\" data-id=\"3b2fa5c\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left color-title\">\n\t\t\t\n\t\t\t<p><span class=\"wd-primary-color\" style=\"color: #2e6bc6;\">2.<\/span> Excepciones \/ art\u00edculos no retornables<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c868e3f elementor-widget elementor-widget-wd_text_block\" data-id=\"c868e3f\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Ciertos tipos de art\u00edculos no pueden devolverse, como productos perecederos (como alimentos, flores o plantas), productos a medida (como pedidos especiales o art\u00edculos personalizados) y art\u00edculos de cuidado personal (como productos de belleza). Tampoco aceptamos devoluciones de materiales peligrosos, l\u00edquidos inflamables o gases. P\u00f3ngase en contacto con nosotros si tiene alguna pregunta o duda sobre un art\u00edculo concreto.<br \/><br \/>Lamentablemente, no podemos aceptar devoluciones de art\u00edculos en oferta o tarjetas regalo.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cc0ffa e-con-full e-flex e-con e-child\" data-id=\"1cc0ffa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-934d584 elementor-widget elementor-widget-wd_text_block\" data-id=\"934d584\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left color-title\">\n\t\t\t\n\t\t\t<p><span class=\"wd-primary-color\" style=\"color: #2e6bc6;\">3.<\/span> Intercambios<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cac7848 elementor-widget elementor-widget-wd_text_block\" data-id=\"cac7848\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>La forma m\u00e1s r\u00e1pida de asegurarse lo que quiere es devolver el art\u00edculo que tiene y, una vez aceptada la devoluci\u00f3n, hacer una compra por separado del nuevo art\u00edculo.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9692c9 e-con-full e-flex e-con e-child\" data-id=\"e9692c9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dccf128 elementor-widget elementor-widget-wd_text_block\" data-id=\"dccf128\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left color-title\">\n\t\t\t\n\t\t\t<p><span class=\"wd-primary-color\" style=\"color: #2e6bc6;\">4.<\/span> Periodo de reflexi\u00f3n de 14 d\u00edas de la Uni\u00f3n Europea<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-621928a elementor-widget elementor-widget-wd_text_block\" data-id=\"621928a\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>No obstante lo anterior, si la mercanc\u00eda se env\u00eda a la Uni\u00f3n Europea, tiene derecho a cancelar o devolver su pedido en un plazo de 14 d\u00edas, por cualquier motivo y sin necesidad de justificaci\u00f3n. Al igual que en el caso anterior, tu art\u00edculo debe estar en las mismas condiciones en que lo recibiste, sin usar, con las etiquetas y en su embalaje original. Tambi\u00e9n necesitar\u00e1s el recibo o justificante de compra.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d0c31d e-con-full e-flex e-con e-child\" data-id=\"6d0c31d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-033b23f elementor-widget elementor-widget-wd_text_block\" data-id=\"033b23f\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left color-title\">\n\t\t\t\n\t\t\t<p><span class=\"wd-primary-color\" style=\"color: #2e6bc6;\">5.<\/span> Reembolsos<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d697df7 elementor-widget elementor-widget-wd_text_block\" data-id=\"d697df7\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Le notificaremos una vez hayamos recibido e inspeccionado su devoluci\u00f3n, y le comunicaremos si el reembolso ha sido aprobado o no. Si se aprueba, se le reembolsar\u00e1 autom\u00e1ticamente en su m\u00e9todo de pago original en un plazo de 10 d\u00edas laborables. Recuerda que el banco o la entidad emisora de la tarjeta de cr\u00e9dito pueden tardar alg\u00fan tiempo en procesar y contabilizar el reembolso.<br \/>Si han transcurrido m\u00e1s de 15 d\u00edas h\u00e1biles desde que aprobamos su devoluci\u00f3n, p\u00f3ngase en contacto con nosotros en\u00a0<strong><u>support@mugovape.com<\/u><\/strong>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund policy We have a 7-day return policy, which means you have 7 days after receiving your item to request<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10991","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund policy - 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