What’s the shipping policy?

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

    • Europe – Special line + Local DHL/ UPS/ GLS/ DPD, etc.

Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

  • Packages from China:
    China ➡️ Germany - Customs clearance ➡️ Your Address
  • Packages from EU Stock: Germany/Spain ➡️ Your Address
  • Shipping time: Ship out in 1-3 business days.
What is the estimated shipping time?

Depending on the product, the stocking time is 1-3 days.

Average delivery time: 15 days
Why was my payment declined?

Payments may occasionally be declined due to a variety of reasons, such as incorrect credit card information, insufficient funds, or technical issues with the payment provider. To avoid any disruptions in your transaction, please double-check that the payment details you enter are accurate and up-to-date. If you encounter any issues, we recommend reaching out to your payment provider for assistance in resolving the matter. Our team is also here to help—feel free to contact us if you need further support to complete your purchase smoothly.

Is payment secure?

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.

What should I do if my package is lost or delayed?

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

Information about us

CONTACT US FOR ANY QUESTIONS