Questions & Answers
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CONTACT INFORMATION
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Shopping Information
Quelle est la politique d'expédition ?
Pays avec lesquels nous pouvons expédier DDP (Droits de douane payés) Méthode, il ne vous demande pas de faire le dédouanement et il n'y a pas de droits de douane pour vous.
- Europe – Special line + Local DHL Express / UPS Express / DPD Express
Listes de pays de la méthode DDP Europe : Allemagne, Belgique, Luxembourg, Pays-Bas, République tchèque, Pologne, Croatie, Slovaquie, Slovénie, Finlande, Danemark, Suède, Autriche, France, Italie, Hongrie, Bulgarie, Lituanie, Estonie, Lettonie, Grèce, Irlande, Portugal, Espagne.
- Shipments to European countries will be shipped from Germany.
- Shipping time: 3-7 business days.
Is free shipping available?
The Products in Eu Warehouse are free shipping.
How are shipping costs calculated?
- From Eu stock: free shipping
- From Chinese warehouse: Shipping costs are typically calculated based on the quantity of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.
Que dois-je faire si mon colis est perdu ou retardé ?
Si votre colis est perdu ou accuse un retard important, veuillez contacter notre équipe d'assistance à la clientèle. Nous examinerons la situation et vous aiderons à résoudre le problème.
How can I track my order?
You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.
Do I need to pay customs duties?
Not required for European union countries.
Quel est le délai de livraison estimé ?
Depending on the product, the stocking time is 1-2 days and the shipping time is 3-5 days.
Payment Information
Which payment methods do you accept?
We offer a wide range of convenient and secure payment methods to ensure a seamless shopping experience for our customers. You can choose from multiple options, including PayPal, Bank Transfer, Western Union, credit cards, debit cards, and even cryptocurrency.
Pourquoi mon paiement a-t-il été refusé ?
Les paiements peuvent parfois être refusés pour diverses raisons, telles que des informations incorrectes sur la carte de crédit, des fonds insuffisants ou des problèmes techniques avec le fournisseur de paiement. Pour éviter toute interruption de votre transaction, veuillez vérifier que les informations de paiement que vous saisissez sont exactes et à jour. Si vous rencontrez un problème, nous vous recommandons de contacter votre fournisseur de paiement pour qu'il vous aide à le résoudre. Notre équipe est également là pour vous aider. N'hésitez pas à nous contacter si vous avez besoin d'une assistance supplémentaire pour finaliser votre achat en douceur.
How can I obtain an invoice?
You can request an invoice during checkout, and we will send it to you via email.
Do you offer cash-on-delivery (COD) payment option?
We do not offer cash-on-delivery. You need to use online payment methods when placing an order.
Is there an option to enter a discount/coupon code or gift card?
Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.
Le paiement est-il sécurisé ?
Nous prenons de multiples mesures pour garantir la sécurité des paiements, notamment une technologie de cryptage et un traitement des paiements conforme aux normes PCI.
How can I receive an order confirmation after making a payment?
You will receive an order confirmation email immediately after a successful payment, containing detailed order information.
How can I request a refund?
If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.
How can I view my order history after making a payment?
Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.
Security and Returns
How is website security ensured?
We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
How is my personal information safeguarded?
We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.
Is payment information secure?
We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.
How can I create a strong password?
Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.
How can I verify the authenticity of the website?
Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.
How do I report suspicious activity?
If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.
Are there anti-phishing measures in place?
Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.
I would like to change my ordered items. What should I do?
You can amend your order until 11:00 PM (PDT, UTC -7) on the same day it was placed. Please contact us at [email protected] to request any changes.
How do I return a product?
We have a 7-day return policy, allowing you to request a return within 7 days after receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at [email protected]. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.
Feel free to reach out to us at [email protected] for any questions related to returns.
What should I do if the received quantity doesn’t match my order?
If you find a discrepancy in the quantity of goods received, please provide a complete unboxing video for verification. We will check the package weight:
If the weight matches our shipping records, the issue may be due to courier theft or other transit-related problems, and we will not be liable for compensation.
If the weight does not match and sufficient evidence is provided, we will assist in further investigation.
If local customs conducts a secondary inspection in case, resulting in missing or detained goods, can you reship them?
Secondary customs inspections are beyond our control, and we cannot reship the affected goods.
However, you may request a discount on your next order as compensation by contacting customer service.
